Privacy Policy for Gonovas Ltd
At Gonovas Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, purchase our products, or engage with us through other channels. By accessing our services, you agree to the practices outlined in this policy.
1. Information We Collect
We collect information to provide better services and an enhanced shopping experience. This may include:
- Personal Information: Name, email address, phone number, shipping address, billing address, and payment details.
- Account Information: If you create an account, we collect login details, purchase history, and product preferences.
- Technical Data: IP address, browser type, device information, and cookies to improve our website’s functionality and security.
- Customer Feedback: Reviews, inquiries, and other forms of customer feedback to help improve our products and services.
2. How We Use Your Information
We may use your personal information to:
- Process and deliver your orders.
- Improve our products, services, and website experience.
- Send order updates, marketing messages, and promotions (if you have opted in).
- Respond to inquiries, requests, and customer service needs.
- Conduct analytics and research to optimize our offerings.
Marketing: With your consent, we may send you promotional materials. You may opt out at any time by following the unsubscribe instructions in our emails.
3. Sharing Your Information
We respect your privacy and will not share your information except:
- With Service Providers: Trusted third parties who assist in processing payments, shipping, and order fulfillment.
- Legal Requirements: If required by law, we may disclose information to comply with legal obligations or protect our rights.
- Business Transfers: In case of a merger, acquisition, or sale of all or part of our assets, your information may be transferred.
4. Security
Gonovas Ltd uses industry-standard measures to protect your personal data from unauthorized access, disclosure, or alteration. However, please be aware that no online data transmission is entirely secure. We cannot guarantee absolute security, but we are committed to safeguarding your information to the best of our ability.
5. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Rectify incorrect or incomplete information.
- Request Deletion of your personal data, subject to certain exceptions.
- Withdraw Consent for marketing communications at any time.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and personalize content. You may disable cookies in your browser settings, though this may affect site functionality.
7. Children’s Privacy
Our services are not intended for individuals under 16. We do not knowingly collect information from children. If you believe a child’s information has been provided to us, please contact us to remove it.
8. Changes to This Privacy Policy
Gonovas Ltd reserves the right to modify this Privacy Policy at any time. We encourage you to review this page periodically for updates.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: support@gonovas.com
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Thank you for trusting Gonovas Ltd with your personal information.