Refund policy

Overview

At Gonovas Ltd, we are committed to delivering top-notch hosting services and ensuring our clients are fully satisfied. If our services do not meet your expectations, we have a straightforward refund process in place to assist you.

Refund Eligibility

30-Day Money-Back Guarantee

We provide a 30-day money-back guarantee on our hosting services. If you are dissatisfied with our services within the first 30 days from the date of your initial purchase, you are eligible for a full refund.

Conditions for Refund

To qualify for a refund, the following conditions must be met:
– The refund request is submitted within 30 days of the initial purchase date.
– The request is sent via email to support@gonovas.com.
– The account must be in good standing, with no violations of our Terms of Service.

Non-Refundable Services

The following services are non-refundable:
– Domain registration fees
– Setup fees
– Additional services and products

Refund Process

Submitting a Refund

Request
To request a refund, please contact our support team at support@gonovas.com and include the following information:
– Your account details (username and registered email address)
– A detailed reason for your refund request

Processing Time

Upon receiving your refund request, our team will review it and notify you of the approval or rejection. Approved refunds will be processed within 7-10 business days and credited back to the original payment method.

Partial Refunds

In certain circumstances, partial refunds may be granted at our discretion for services used beyond the initial 30-day period. Please contact support@gonovas.com to discuss your specific situation.

Policy Modifications

Gonovas Ltd reserves the right to amend this Refund Policy at any time. Changes will be posted on this page, and the policy’s effective date will be updated accordingly.

Contact Information

For any questions regarding our Refund Policy, please contact us:
– Email: support@gonovas.com
– Website:(https://www.gonovas.com)